Transparency Center
How we moderate content, protect your data, and keep PigeonChat a safe place to connect. No legalese — just plain language.
Content Moderation
- Every message and media upload passes through automated content filters before delivery.
- Our AI moderation agent reviews flagged reports around the clock, scoring risk levels and categorising violations so human reviewers can act quickly.
- We enforce a zero-tolerance policy on illegal content, harassment, hate speech, and spam.
- Enforcement actions (warnings, mutes, bans) are logged and auditable by our admin team.
Data We Collect
- Account basics — your name, email, and optional profile details you choose to share.
- Messages and media you send, stored so your conversations sync across devices.
- Usage signals — last-seen timestamps, device type, and feature-interaction counts — to improve the product.
- We never sell your data to advertisers or third-party data brokers.
How We Protect It
- All traffic is encrypted in transit via TLS 1.3.
- Passwords are hashed with bcrypt; we never store them in plaintext.
- Sessions are short-lived and server-validated; compromised tokens are revoked instantly.
- Two-factor authentication (TOTP) and WebAuthn passkeys are available for every account.
- Rate-limiting and request guards protect every API endpoint against abuse.
Community Standards
- Be respectful — personal attacks, doxxing, and targeted harassment lead to immediate suspension.
- No spam or bulk unsolicited messages. Automated accounts must be clearly labelled.
- Keep conversations legal — do not share or solicit illegal content of any kind.
- Respect intellectual property — do not distribute copyrighted material without permission.
- Report violations using the in-app report button; every report is reviewed.
Your Rights
- Download your data — a full export of your profile, messages, and activity is available from Profile & Settings → Privacy & Data.
- Delete your account — soft-deletion hides your profile and blocks access while retaining data for legal obligations. Request permanent erasure by contacting support.
- Correct your information — edit your profile details at any time.
- Object to processing — contact us if you believe your data is being handled incorrectly.
Enforcement & Appeals
- Violations are handled proportionally: first offences typically receive a warning; repeat or severe violations result in temporary or permanent bans.
- Banned users receive a clear reason and may appeal via our support channel.
- We publish aggregated enforcement statistics periodically (coming soon) so the community can see how standards are upheld.
Our Commitment
- We will keep this page updated whenever our practices change.
- We will notify users of material policy changes via in-app announcements.
- We welcome feedback — reach out through the Contact page or the in-app support chat.
Last updated: October 2026