Legal Information

1. Acceptance of Terms

By accessing or using Pigeon, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the service. Pigeon reserves the right to update these terms at any time, and continued use of the service constitutes acceptance of changes.

2. Eligibility

You must be at least 16 years of age to create a Pigeon account. By creating an account, you represent that you meet this requirement and are fully able to agree to these terms.

3. Your Account

You are responsible for maintaining the confidentiality of your login credentials and for all activities under your account. Notify us immediately of any unauthorised use. Pigeon is not liable for losses due to unauthorised access to your account.

4. Acceptable Use

You agree not to: use Pigeon for unlawful purposes; harass, abuse, or harm others; distribute spam, malware, or malicious content; attempt to gain unauthorised access to any part of the service; impersonate other users or Pigeon staff; or violate any applicable laws or regulations.

5. Content

You retain ownership of content you share through Pigeon. By using the service, you grant Pigeon a limited licence to store, process, and transmit your content to provide the service. We may remove content that violates these terms or applicable law.

6. Premium Services

Certain features require a paid subscription managed through our payment provider. Pricing, billing cycles, and cancellation terms are presented at purchase. Subscriptions auto-renew unless cancelled before the renewal date.

7. Termination

We may suspend or terminate your account for violating these terms, engaging in harmful behaviour, or at our discretion with reasonable notice. You may delete your account at any time through your profile settings.

8. Limitation of Liability

Pigeon is provided "as is" without warranties. To the maximum extent permitted by law, Pigeon shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the service.

Information We Collect

We collect information you provide directly: name, email, profile photo, messages, media files, and account settings. We also collect usage data such as login times, device information, IP addresses, and interaction patterns to maintain and improve the service.

How We Use Your Information

Your data is used to: provide messaging and communication features; verify your identity and secure your account; improve and personalise the service; send important service notifications; detect and prevent abuse, fraud, and security incidents.

Data Storage & Security

Your messages, media, and account data are stored on secure cloud servers with industry-standard encryption. We implement TLS encryption for data in transit and encryption at rest. Access to user data is restricted to authorised personnel on a need-to-know basis.

Cookies & Analytics

Pigeon uses cookies for authentication and preferences. We use Google Analytics to understand how users interact with the service, including page visits, feature usage, and session duration. This data is aggregated and does not personally identify you.

Third-Party Sharing

We do not sell your personal data. We may share anonymised, aggregated data with analytics providers. We may disclose information when required by law, to protect user safety, or to enforce our terms.

Data Retention & Deletion

Your data is retained as long as your account is active. When you delete your account, we remove your personal data within 30 days, except where retention is required by law. You may request data export or deletion by contacting support.

Your Rights

Depending on your jurisdiction, you may have rights to: access your data; correct inaccurate data; request deletion; object to processing; data portability. Contact us to exercise these rights.